Warranty Information

Oxford Baby offers a one year limited warranty from the date of the original purchase on any manufacturing defect. This warranty applies under condition of normal household use, but does not apply to damage or defects that result from negligence, misuse, abnormal use, accident, commercial use, normal wear and tear (including but not limited to burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage), abuse, improper cleaning (including but not limited to the use of detergents, abrasives or other harsh cleaning agents), alteration to the finish, design or hardware of the product, improper handling after product is received or from exposure to weather is not covered by the warranty. Any product modification that is not authorized by Oxford Baby will void this warranty. This limited warranty is non-transferable. THE REPAIR OR REPLACEMENT OF DEFECTIVE GOODS CONSTITUTES OXFORD BABY'S ENTIRE OBLIGATION. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. OXFORD BABY WILL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES, EVEN IF IT HAS REASON TO KNOW IN ADVANCE THAT THEY ARE POSSIBLE. Oxford Baby shall in no event be liable for incidental or consequential damages. All claims for seller's failure to comply with this warranty shall be governed by the provisions of this paragraph. To obtain proper service under this warranty, the original purchase receipt should be kept.

This warranty gives you specific legal rights, and you may have other rights that vary from state to state. Some states do not allow the exclusion of implied warranties or the limitation of damages, so the above exclusions and limitations may not apply to you. THIS WARRANTY DOES NOT APPLY TO MERCHANDISE SOLD AS CLEARANCE, FLOOR SAMPLES, OR AS A FINAL SALE. Please retain original receipt/proof of purchase for all merchandise regardless of retailer. If your item was purchased through a registry please ask original purchaser for copy of the receipt. Please be sure to take clear pictures of any damaged boxes/ pallet condition before signing off as refused. Refunds will be given in the form of a check. Check will be mailed within 3-5 business days. Refunds cannot be applied back to credit card.

Without limiting anything contained in the immediately preceding sentence, this warranty does not apply to any merchandise purchased from an unauthorized re-seller.  A unauthorized re-seller is any person or entity who did not directly purchase such merchandise from Oxford Baby. 

In the event the warranty exclusions do not apply to you, then, where legally permissible, such implied warranties are limited in duration to the stated warranty period and no warranties apply after that period. In circumstances in which the warranty provided herein does not apply, the products involved are, where legally permissible, still subject to the above disclaimer of implied warranties and the above limitation of damages. Oxford Baby does not authorize anyone, including its Retailers, to create for it any other warranty, obligations, or liability in connection with its products.