Refund policy

If the items that you received are damaged or defective, please contact us immediately by phone or e-mail for return instructions. If the items were damaged during shipping, we are required to contact our Delivery Service who may have to inspect the package. 

Due to high cost of shipping, furniture returns for these items are in most cases prohibitively expensive.  Please make sure all of your questions are answered before ordering. Our customer service team is more than willing to answer any and all product questions. Additionally, if you have any unforeseen problems with your order, please contact our customer service team for assistance. For more details, please see our Furniture Replacement Policy below.

If you return your purchase you will be responsible for the actual cost of shipping the merchandise back to our warehouse.  In the case of a return, you will be refunded the purchase price less our actual outbound shipping and delivery cost and a restocking fee when your return has been processed at the warehouse. Return processing time generally takes a few weeks. In the event that you originally received free shipping, you will still be responsible for any freight costs incurred in order to return your items. 

Returns/Cancellations/Refunds

  1. We will not accept any items that are not in the original packaging . No exceptions will be made if the item is not repackaged in the same condition as originally received including packaging material.
  2. If you choose to return your purchase for any reason you will be responsible for the shipping original freight cost and return freight cost.
  3. There is a 20% re-stocking fee on your total invoice amount to be deducted from refund amount.
  4. You will be responsible for the products to “BE STRAPPED AND SECURED TO THE PALLET IT WAS DELIVERED ON.” – if for any reason the boxes are taken out of pallet & you have retained the pallet, we will have the shipping company include wrap & strap service to your return freight quote.
  5. We will initiate the refund only after the items are received back to our warehouse and inspected. Please note take images of the freight before it leaves your home so that if any damages occur during transit you will not be held liable.
  6. The refund will be credited back to your credit card you used to pay for the order. It can take a few days for refunds to reflect in your transactions. 
  7. The refund amount will be the total after deducting all shipping charges and restocking fees.
  8. Please note you have 30 days to return from the date of receiving your order.
  9. Please give customer service a call before placing an order if you have any question regarding product, shipping or delivery.

FURNITURE REPLACEMENTS

In the unlikely event that you receive a product that is incorrect, missing parts, or damaged, we will send you replacements free of charge. Please call the toll-free phone number on your order receipt and our customer service team will arrange this for you.

Replacements generally leave the warehouse within one week of being ordered. Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.

If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.