Shipping policy

Please retain original receipt/proof of purchase for all merchandise regardless of retailer. If your item was purchased through a registry please ask original purchaser for copy of the receipt.

SHIPPING
At the present time, Oxford Baby ships only within the contiguous 48 States of United States.  In addition, we do not ship to APO/FPO (military) or P.O. BOX address. Large furniture shipments are curbside delivery only.  You will be responsible for moving the merchandise into your residence. 

All furniture purchases below an order total of $799.00 have a 20% Shipping Surcharge. You are responsible for being at the place of delivery for your scheduled date and time-frame.  If you are not there, and our Delivery Service has to re-deliver the shipment, there may be an additional charge that you will be responsible for.

READ before placing the order

  1. Cancellation of an OxfordBabyandkids.com order must be submitted via reply email to the auto-generated Online Order Confirmation that was received immediately following Order Checkout. To avoid any charges for the cancellation, the cancellation email must be received by 10am EST the following business day after the order has been placed. ORDER CANCELLATION REQUESTS SUBMITTED IN A VOICE MAIL MESSAGE OR OVER THE PHONE WILL NOT BE PROCESSED NO EXCEPTIONS.
  2. The delivery is scheduled by a third party trucking company only during weekday business hours  .The trucking company will call you to schedule delivery a minimum of 24 hours prior. The trucking companies don’t deliver on weekends.
  3.  SOMEONE MUST BE PRESENT AT THE TIME OF DELIVERY. No exceptions.
  4. If you request delivery without signature when scheduling delivery, you will be taking responsibility of any weather-related water damage , theft, etc. If you choose to accept a delivery with no one present to inspect shipment, M Design Village will not be responsible.
  5. CURB Side delivery only.
  6. Any additional delivery charges that are incurred due to re delivery or cancellation of delivery will be buyers responsibility.
  7. Once order is processed the delivery address cannot be changed.
  8. Automated System generated emails will be sent by M Design Village once your order ships which will have an attachment that will have your tracking information. Please be sure to check your SPAM email.
  9. Not accepting the delivery or not returning a call back for scheduling delivery will result in storage charges which will be collected from you.
  10. Before placing an order, if you have any questions regarding product, shipping or delivery, please call our customer service department at 1-844-247-5908. 

DAMAGED MERCHANDISE

PLEASE NOTE: This is VERY important, or else it makes it extremely difficult and expensive to handle damages. If you receive the item in a defective condition, please write "product(s) received in damaged condition" clearly on the paperwork/sheet that the delivery company asks you to sign. If possible please take picture of signed refused delivery receipt.  

ALL cartons with wet or visible damage upon delivery are to be refused. No warranty claim will be honored if damaged carton is accepted upon delivery. Replacement parts or full unit replacement will be at consignee's expense along with freight cost. 

*Please be sure to take clear pictures of any damaged boxes/pallet condition before signing off as refused.

DELIVERY TIME

Provided we have the item in stock, your order will usually ship from our New Jersey warehouse within 3-5 business days (with an exception of weekends). Once the order leaves our facility, it could take up to 7-10 business days for you to receive it, depending on your location. 

SALES TAX. We collect Sales Tax for merchandise delivered to New Jersey addresses.

PRICE MATCH

Oxford Baby does not offer price matching with other retailers. The prices on our website are final and cannot be negotiated.

DISCLAIMER

From time to time there may be information on our Web Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability.  M Design Village, LLC and OxfordBabyandkids.com reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).  We reserve the right to cancel orders where this situation occurs.

If any order is placed in error, it falls under the customer's responsibility. We will not reimburse customers if they mistakenly order the incorrect product.